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Service Writer

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Service Writer/Advisor maintains accurate records relative to the Yamaha Outboard service department’s operation within the Yamaha Outboard dealership. Assure that all charges related to Repair Orders are posted properly. Assure all Repair Orders are closed on a timely basis. Responsible for in-store customer service and overall organizational promotion. In addition, may perform selling, receiving and delivery of Yamaha Outboard parts and accessories.

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Service Writer/Advisor Responsibilities & Qualifications:

• Open Repair Orders and maintain control until closed and invoiced.

• Handles Repair Order charges, warranty validation & claims coverage’s including charges, submission and follow-up.

• Handles service department filing and records.

• Maintains customer contact.

• Promotes and sells products and/or services to meet customer needs.

• Supplies Service Technicians with parts as required.

• Must have 1-year experience in the marine industry.

• Completes other duties as assigned.

• Must be able to lift up to 60lbs.

• Must have a driver’s license.
   

Service Writer/Advisor Customer Service:

• Must have outgoing, friendly personality, superior communication & customer service skills.

• Experience working in a service department is preferred, but NOT required.

• Ability to write and work on routine reports and correspondence.

• Ability to resolve customer concerns.

• Must be a self-motivated problem solver.

• Good computer skills.

• Good organizational ability.

• General understanding of mechanical/technical terms.

• High school diploma or GED equivalent
   

Service Writer/Advisor Job Type:

• Full-time
   

Service Writer/Advisor Starting Salary:

• $15.00 to $20.00 /hour
   

Service Writer/Advisor Education:

• High school or equivalent (Preferred)
   

Service Writer/Advisor Benefits:

• Company SIMPLE retirement plan with company match

• Health Insurance

• Customer Discounts

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